COVID-19 SAFETY PROTOCOLS

To ensure that we can continue to provide 24 hour emergency care for your furry companions in the Okanagan, we have implemented safety protocols to keep our staff and clients safe. At this time, we are not having any clients come inside our building - if clients have an emergency, or if they are here to pick up food or medication, we ask that everyone call us when they arrive in the parking lot, and we will come outside to help you!

TRIAGE / WAITING

We do everything possible to ensure that every patient receives timely access to veterinary care. Very much like  human emergency rooms, we operate on a triage system – this means that more seriously ill or injured patients are seen before less seriously ill or injured patients. During high-volume times patients with minor ailments and injuries can experience longer wait times.  We do the best to keep you apprised of the expected wait time and the current situation at the emergency clinic. 

WHAT HAPPENS "IN THE BACK"

If there is any possibility that a patient is critically injured or ill, the pet may be taken straight into the  hospital’s triage room or treatment areas based on our triage system. These patients will be assessed by a doctor immediately and receive life-saving treatment such as fluids and oxygen and/or pain medication when appropriate.

WE EXCEL IN PATIENT CARE & CUSTOMER SERVICE

Fairfield Animal Hospital is very proud to have been voted the #1 Veterinary Hospital in the Central Okanagan by Okanagan Life Magazine, Readers Choice Edition, as well as winning GOLD in 2020 & 2019, as well as SILVER in the 2021, & 2015- 2018 KelownaNow.com's Best of Kelowna Awards.